VATTI eWarranty

TERMS & CONDITIONS

• Warranty effective only for original buyers, and it is necessary for VATTI products buy only from authorized dealers;
• For warranty claim, it is necessary to fill up e-warranty properly and completely time of purchase;
• Any kind of VATTI product warranty claim based on manufacture defect or poor workmanship under the normal use;
• Product warranty period and maintenance are as per VATTI malaysia policy;
• In case of providing home service, visit charges will be applicable as per policy;

Warranty Period

• 2 years for cooker hood, cooker hob, combi oven built in oven and built in steam oven.
•  Lifetime warranty for cooker hob glasstop.
• 10 years warranty for all models cooker hood motor.

Those who fall into one of the following situations are not covered by the free maintenance:

1. Damage caused by improper use;
2. Damage caused by non-VATTI service outlet installation, disassembly and maintenance;
3. Cannot provide warranty card or valid purchase certificate, or the warranty card and valid certificate have been altered.
4. The product model and product serial number on the warranty card or valid purchase certificate do not match the product model and serial number being repaired.
5. Electric short circuit, voltage fluctuation, poor wiring, wrong use, miss parts, accidental damage and force majeure;
6. Products that exceed the warranty period;

If the product fails out of the warranty period, VATTI after-sales outlets will also provide you with warm, thoughtful and timely paid services as per policy.